All Things Professional

At York College, we prepare students as professionals in whatever career they pursue. Under the direction of the Center for Professional Excellence (CPE), we offer valuable resources, tips, experience and research that will help students develop a concrete plan to attain academic growth and career success.

Tip of the Month

Active Listening

Active listening requires you to not only listen, but also to respond. Essential techniques include:  

  • Remain patient. A common breakdown in listening comes when the listener begins to formulate their response before the speaker is finished. Listen to the entire message before formulating your own response. 
  • Check accuracy. Ask questions to check the accuracy of the message as well as to check your own comprehension. When checking comprehension, paraphrase by stating in your own words what you understood the speaker to say.
  • Listen to new ideas. You do not have to like an idea to listen to it. Avoid directly challenging people. Pay attention to the entire message before deciding whether you agree or disagree with the speaker. Be aware of your own biases.
  • Detect emotions. In addition to interpreting and understanding the content, listen for the feelings and emotions that underlie the speaker’s message. 
  • Evaluate the speaker’s content, not the delivery. Remember to listen for the content behind a good delivery and a polished presentation. 

Additional Resources:

10 Steps to Effective Listening

Want to Get Ahead? Stop Talking and Listen

Have You Mastered the Art of Listening?

Upcoming Event

Susan Packard ATP
Susan Packard
Founding executive, HGTV and CNBC
November 12, 7:00pm
WPAC Theatre

The Leader WithinGrowing Your Leadership Potential

What do leaders need today to excel? HGTV's co-founder, Susan Packard, shares leadership lessons from businesses she has helped build and from the leadership work she is doing today. Packard will reveal three key factors that make great leaders: vision, audacity, and relentless focus. Discover remarkable insights from a nationally-recognized trailblazer who is dedicated to inspiring future workplace leaders.

This special event is part of the Chloe Eichelberger Business Education Series.


Professionalism is...

"Professionalism is being engaged and being open. It's giving the world your best self and then letting it give its best right back."

McKenzie Raver
Senior, Philosophy


 Professionalism in the Workplace - Preparing College Graduates

 Click here to download a copy of
 the Professionalism in the


In the News

New York Times
Brian Williams Suspended For It, But Everybody Embellishes

The Williams debacle is a classic example of people using counterfeit credentials to demonstrate their relevancy and to spin their own personal narrative in order to stay in the limelight, said Matthew Randall, executive director of the Center for Professional Excellence at York College of Pennsylvania.

‌See more examples of the CPE in the news.